I can't retrieve my password for my other avatar

[ekkonasia Oleander]

I know the email I signed up xtralovin resident. but when I try to get the password it gives me another avatar that is mine but don't use anymore. I don't want to have to transfer lovin's cats yo ekk all the time.i need a password for Xtralovin.the email is johnsmitty61@gmail. Please help tys